Support tiers built around how deep the problem goes
From everyday helpdesk questions to complex, urgent issues — pick the tier that matches what your organization needs. Every quote is individual, based on your setup.
Essential Support
Your first line of support for everyday issues and common questions.
Request a Quote- Remote helpdesk for common issues & questions
- Business-hours support (Mon–Fri, 8am–8pm GMT)
- Cloud & SaaS account help (Microsoft 365, Google Workspace)
- Monthly security & backup check
- Onsite visits available on request
Advanced Support
For deeper technical issues that need more than a first response.
Request a Quote- Everything in Tier 1
- Priority response time
- Scheduled onsite visits across Accra and Kasoa
- Network & infrastructure management
- Cybersecurity monitoring & patching
- Website uptime monitoring
Expert Support
Our most experienced, certified technicians for complex or urgent issues.
Request a Quote- Everything in Tier 2
- 24/7 emergency remote & onsite dispatch
- Custom SLAs & compliance support
- On-demand hardware procurement
- Web design & website management retainer
- Quarterly IT strategy review
All tiers are quoted individually based on your team size, location, and support needs — request a quote to get exact pricing for your organization.
Web Design & Development
Project-based pricing for a new site or rebuild, quoted individually. Add it to any support tier or book it standalone.
Website Management
A monthly add-on covering updates, uptime monitoring, backups, and security patching for a site you already have.
Everything you need to know
Every organization's setup is different, so we quote each tier individually based on your team size, number of sites, location, and how much onsite support you need. Reach out and we'll put together a quote within a business day.
Still not sure which tier fits?
We'll walk through your current setup and recommend a tier — no pressure, no obligation.
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